IT Service Management
Global - US , EMEA , APAC
We were searching for ways to significantly improve efficiency and quality of network maintenance and found a solution in the Refactr platform. It facilitates significant improvements in our services and team efficiency.”
Using Refactr means I spend a lot less time on maintenance tasks and can focus more on helping clients and my teammates.”
Since its foundation in 1989, RFA has evolved into an institutional-quality IT, financial cloud and cyber-security services provider to the investment management sector. We take pride in redefining the future of technological support. Through our R&D, DevOps, automation and machine-learning capabilities, RFA provides clients with customized workflow and IT strategies to bring tomorrow’s edge, today. Serving over 800 clients across seven global locations, RFA brings together a seasoned executive team and over 200 highly skilled consultant technicians to provide clients with best-in-class technology solutions and automated business processes, supported by expert staff 24/7/365.
RFA is managing over 8000 client network devices (switches, firewalls, routers) and this number is constantly growing. Manual processes to apply patches and upgrades became an impediment to company growth.