New York, NY
We were able to massively cut our time-to-market by leveraging the Refactr platform for security automation and tying that into the case management ticketing systems for our Security Operations Center, which had previously been a manual process. This same project done with developer labor would have taken twice as long and easily 10x the cost of outsourced talent.”
SKOUT makes cyber-as-a-service easy for Managed Service Providers (MSPs) by offering one dashboard, one number to call, and one turnkey partner. SKOUT is trusted by MSPs all over the world to lower the cost and complexity of delivering managed security services. SKOUT believes that all businesses should have access to protection from cybercrime, regardless of size.
The IT industry is undergoing rapid digital transformation driven by public cloud adoption. But while DevOps teams are making strides, most cybersecurity practitioners don’t have access to the tools needed to shift left. Because of a dearth in approach security automated solutions, security has remained a reactive process—until Refactr.
Refactr’s radically simple DevSecOps automation platform helps SKOUT to automate the synchronization of support tickets between SKOUT’s ticketing system (ManageEngine) and the customer’s chosen ticketing systems (ConnectWise, ServiceNow, AutoTask). Integrating SKOUT’s ticketing system with the customer’s ticketing system enables real-time escalation of critical alerts and notices, facilitating urgent communication.